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As a resource to help businesses gain efficiency and improve customer service in today’s competitive business environment, this white paper examines the challenges faced by SAP customers who are still manually processing sales orders. The paper explores a solution for overcoming these challenges by automating sales order processing to:
- Lower order processing costs by up to 70%
- Free up staff time by up to 65%, providing more time for customer service
- Increase the percentage of orders and line items captured electronically
- Gain immediate access to order documents
- Fulfill orders faster and collect payment sooner
Other topics include:
- Removing sales order bottlenecks from the order-to-cash cycle
- Sales order workflow automation, including: capture, approval routing, exception handling, and reporting
- Order management benefits, including: increased speed and accuracy, a full audit trail for increased process visibility, order prioritizing and more
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