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ECM (Enterprise Content Management) systems have evolved to take control of more of the unstructured content within the enterprise – including scanned documents, physical and electronic records, faxes, emails, web pages, messages, images, etc.
Meanwhile, ERP (Enterprise Resource Planning) systems have maintained control of the structured transactional data within the enterprise, such as the product data sheets, customer number and profile information, and other data that typically sits in fixed fields within a database or record.
Read this white paper to understand how to align document-centric business processes with ERP transactional data as part of your overall enterprise content management strategy, and how to best achieve higher return on investment from gains in productivity, customer service and knowledge access.
See how SAP® Extended ECM by Open Text enables you to boost productivity, improve knowledge-sharing, enhance customer service, and reduce compliance risk.
Learn the three key benefits of linking ERP and ECM systems:
- Improved productivity from linking document and transaction workflows
- Responsive customer service from immediate access to all related content
- Organizational synergy with universally accessible information for all stakeholders
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